Frequently asked questions

Please check this FAQ first before contacting us.

1. Who can be a Canater.com Customer?

Canater.com aims to serve three tiers of customers:

Wholesalers/Distributors: Who buy full container loads (FCL) and have mass distributions channels.

Supermarket Chains: From a single store to supermarket chains, Canater.com is here to help

Small Independent Business: Those who buy small quantities of assorted products or materials.

2. How can I place an order? “steps”
  1. You’ll first register through our website Canater.com with all of your information such as email, number, location, etc. 
  2. Once you’re all set, you will simply go to our categories section, choose the category you want and shop through it where you will find the products you need with all the details including packs, quantities, and any other information related to the product. 
  3. Once you gather everything you need, you will proceed to check out and then you will receive a confirmation email with your tracking order details.
3. What payment methods do you accept?

We accept major credit cards, wire transfers, and other secure payment methods. 

4. Is there an MOQ (Minimum Order Quantity) for each order?
5. What standard export documentation does Canater.com provide?

Canater.com provides the following standard documentation with every order. Samples of documents we provide:  Proforma Invoice, Commercial Invoice, Packing List, Certificates of Origin, Certificate of Free Sale, Shipper's Letter of Instruction, Inland Bill of Lading.

6. Can a quotation be cancelled or changed after the order being placed?

After a Quotation has been placed and it has been confirmed, Canater.com will allow a (X) hour window for changes. After this timeframe has expired the order will be considered final and no changes will be accepted.

7. Where can I find information about demurrage and free time?

Each shipping line has its own regulations on demurrage, detention time & rates. This would depend on the port of destination and/or the shipping lines’ discretion.

8. How do I track my order?

Once your order is shipped, you will receive a tracking number and link via email so you can monitor its progress in real time.